Instant feedback from customers, patients and staff.
One tap, live results. People tap a face or a number from a QR code, a WhatsApp link, your website, a tablet or a box by the door. You see it straight away and fix problems the same day.
Free to start · No app for customers · Live in under a minuteMade for places where people show up
Are you hearing what your customers really think?
Most unhappy customers never complain. They just don't come back. Tapp makes it easy for them to tell you, in 5 seconds.
Spot problems the same day
See a long queue or a bad experience while there is still time to fix it.
Takes 5 seconds
Tap a face and you are done. No forms, no sign-up and no app to download.
Know which place shines
Compare branches, gates or counters side by side and learn from the best.
Hear from more people
Small rewards and friendly touches make people want to answer.
Collect feedback anywhere
Use one or all of them. Every answer lands in the same place, live.
QR code on tables and counters
Print a ready-made poster. People scan with their phone camera.
How was your meal?
WhatsApp and SMS link
Send it after a visit, a delivery or an appointment.
Thanks for visiting Mama's Kitchen! How did we do? tapp.africa/f/mamas2:14 PM
Done, the food was amazing2:15 PM
On your website
A small card or a button in the corner. Your web person pastes one line.
Smiley box by the door
Four big buttons for people who won't take out their phone.
See it all live, on your phone or laptop
Who's happy, who isn't, and what they said. Clear suggestions on what to fix, and a spreadsheet whenever you want one.
Make giving feedback fun
For your customers it feels like a tiny game. For your team, it's goals to hit and badges to win.
Faces that react
Faces grow when tapped and a burst of confetti says thanks. People see how happy everyone else is today.
- Big, friendly faces anyone can use
- “You're the 47th person today” makes it feel shared
- A mood bar shows they are part of something
How was entry at the gate?
You're the 47th person today
Try it yourself
This is exactly what your customers see. Tap a face and send it.
This demo doesn't save anything.
Feedback
How was your visit today?
Tap the face that matches how you feel.
Get started in 2 minutes
No hardware needed to begin. Start with a link or QR code today and add a smiley box later.
- Free
1. Create your account
Your name, business name, email and a password. No card needed.
- Free
2. Pick a template
Choose your industry and question. We make your link, QR poster and website button.
- Free
3. Share it and watch
Print the poster, send the link and see answers come in live.
A smiley box for your door
Not everyone wants to scan a code. The smiley box catches everyone else, right as they walk out.
- Four big buttons. A light blinks to say thanks.
- Works on Wi-Fi or a SIM card. No internet? It remembers every press and sends them later.
- Runs for days on one charge.
- Rent one for an event, or keep it at your counter.
Simple prices
Start free. Upgrade when you need more spots or the smiley box.
Starter
Free
For trying it out at one place.
- 1 feedback spot
- 300 answers a month
- Link, QR poster and website button
- Live results
Business
Most popularKES 2,500/ month
For shops, restaurants, clinics and branches.
- Unlimited spots and answers
- Suggestions and tasks for your team
- Thank-you rewards for customers
- Daily goals, streaks and badges
- Download results as a spreadsheet
- Products with their own QR codes and star ratings
Events
From KES 7,500/ event
For conferences, festivals and expos.
- Everything in Business
- Smiley boxes delivered and set up
- A results report after the event
Early prices for pilot customers.
Be one of our first businesses
We're setting up our first pilot spots in Nairobi. Join free, get the smiley box early, and help shape Tapp.
Leave your details and we'll call you within one working day.
Questions
Do my customers need to download an app?
No. They scan a QR code or open a link and it works in their phone's browser. The smiley box needs no phone at all.
How fast do I see the feedback?
Straight away. Answers show up the second someone taps a face, on your phone or laptop.
What if there is no internet at my place?
QR codes and links use the customer's own phone data. The smiley box remembers every press and sends them once it is back online.
Do you collect customers' names or numbers?
No. We record the face they picked, any reasons or comment they choose to give, the time, their rough city and their device type. The internet address itself is deleted after 90 days, and staff feedback never keeps it.Read our privacy summary.
Can I control who sees what?
Yes. Give each person a role (owner, admin, manager, analyst or viewer) and limit them to chosen workspaces and locations, for example a branch manager who only sees Westlands. Two-step sign-in, an activity log and alerts are built in.
Can Tapp connect to our till or other systems?
Yes. Create a key with only the permissions you need to pull results into your reports or send ratings in from your till after a sale.
Can I run several feedback programmes at once?
Yes. Run patient satisfaction at reception, a washroom check and a staff pulse at the same time, each with its own question, reasons, places and results.
How does the thank-you reward work?
You write a message and a code, like “10% off” and THANKS10. After answering, people scratch a card to reveal it and show it at your counter.